更改/取消訂單

1. 不小心訂購了錯誤的商品或改變了主意?

若要變更或取消您的訂單,請先找到發送給您的訂單確認電子郵件。

將該電子郵件轉發至 goodtoystudio@outlook.com,並將主題行調整為「訂單取消請求」或「訂單編輯請求」。

在電子郵件中,請告訴我們您的訂單號碼以及您想要執行的操作:

  • 取消訂單– 請告訴我們您想取消訂單。
  • 編輯您的訂單– 請告訴我們您想要在訂單中刪除或新增哪些商品。

 

2. 您可以在線上或社交軟體聯絡我們修改訂單。

除了發送電子郵件外,您還可以透過線上管道和社交軟體(Instagram、Facebook、Line)與我們聯繫。以便於更快的跟進或取消訂單。

 

3. 更改或取消訂單前請注意!

注意:一旦您的訂單被修改且包裹已發貨,您將無法取消或編輯您的訂單。

您將收到一封新的電子郵件確認函,確認您的新訂單或您要求的取消。

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.